The pandemic is not over, but at least in Europe there is a return to something resembling normality (for the moment at least). At the virtual and hybrid conferences that I moderate, many speakers are talking about the small window of opportunity that exists to reset the world for the better of humanity.
But in my small world of moderating at events nothing much has changed – unfortunately!
I had hoped that some of the best practices from the virtual world – shorter event times, shorter presentations/speeches, greater variety of format and creativity – would become the new normal.
We know that we have to work harder to break through the screen of indifference when an event or meeting is virtual. The hybrid format – focusing on a virtual and in-person audience is challenging technically and editorially. I know some clients who have decided to abandon hybrid in favour of virtual or in-person.
However, editorially I am still seeing the same errors at some, not all, the events that I moderate. Here are some of them:
• Events are too top down. They are based on the organisers’ needs and not those of the audience. Many of the panels I moderate don’t address the issues or answer the questions that are top of mind for the audience.
• Agendas organised in silos. Breaking the silos – for example, ensuring scientists, diplomats and policymakers talk and listen to each other is a common aspiration among audiences. However, organizers fail to apply this logic to their event programme. Too often, they put people from the same sector, for example civil society, on the same panel so naturally they frequently all say the same thing. There is no genuine debate or discussion – just different perspectives on the same topic, but based on the work or the country where the panelist works.
• Panels are segregated. Mainstreaming is another big buzz word at these events yet all the speakers from one region are put together. Recently two great panelists from Nigeria and Cameroon complained to me that they, along with two other speakers from West Africa, had all found themselves on the same panel on inclusive growth. Can we not be mainstreamed into other panels with other sectors, they asked?
• Sectors are pigeonholed. Young people at one event that I moderated said, while they were grateful to be part of the opening ceremony, they felt as if this was a token gesture – a box ticking exercise from the organizers to show that they were taking young people seriously. Myself and the other moderator invited them back to the closing ceremony where we introduced them as a doctor and lawyer!
• Jargon is rife. I struggled for days at one event to understand some of the panel briefs given to me. I showed one of them to various attendees at the conference beforehand and no one understood it. My speakers all had different interpretations about what the focus of the discussion was – and it was written in the programme. My fellow moderator had the same problem with his briefs but assumed it was because English was not his mother tongue. They were he said a “Wortsalat” or “Scrabble” (the board game) as it translates into German!
• Manels are still with us. I had one panel with 9 men – enough to make the UN Gender Champions and EU Gender Watch, who monitor panels to ensure gender diversity, scream in their remote offices.
• Too many speakers are invited. One conference I worked at took the prize for most ambitious event; they had three keynote speakers followed by three presentations followed by four different panelists to be completed in 75 minutes. Bottom line on number of speakers is that if you have more than 4, you get a presentation of points rather than an exchange of ideas.
• Events are too long. 7 hours! I have a one day mostly virtual event with the moderator and a couple of speakers in the studio. It is supposed to last 7 hours. I wonder who will be left watching virtually by the end of that day?
I am an optimist by nature. I still hope that the window of opportunity is there for an event reset, but I fear that it is closing fast as people fail to learn the lessons of the pandemic and apply some of the good practice learned over the past 18 months.
Claire helps clients design their virtual, hybrid and in-person events and runs workshops on organising and moderating at events.
What is the biggest challenge when organising a virtual event? Technical glitches are high up on the list when I ask this question in my workshop on organising engaging virtual events.
A year on since the pandemic first hit, we are still challenged and aggravated by poor video and sound quality, speakers that fail to connect and lack of time management. At one event I moderated, so many outside lines went down I ended up talking at length to the one guest I fortunately had in the studio. If he hadn’t been with me, we would have just had to go on a break and come back once we reconnected with our speakers.
So, how do you organise a technically glitch free event?
I recently moderated the Global Vaccine Immunization and Research Forum (GVIRF) – an event spanning three days over two continents – where all the speakers were pre-recorded. They or proxies were brought back live to answer audience and moderator questions.
If you do pre-record, speakers must keep to time. If you are pre-recording a panel discussion or interview, it must be done “as live” so that it is kept to time. If you go over, you will have to cut something else later in the programme.
Broadcasters give themselves flexibility, editing short and longer versions.
On some platforms, like VMIX, you can integrate a countdown clock so that speakers and the audience see how long is left. At the GVIRF, all of the panel moderators kept to the time that was set.
MC talk back
One of the main jobs of a Master of Ceremonies (MC) is to seamlessly link from one part of the show to the next. It helps if they get a countdown in their earpiece from a studio producer so they know how long is left in a discussion, presentation, pre-recording, video or jingle before they have to speak. At the GVIRF, I downloaded a fantastic mobile phone application called unity comms. I connected with my headphones and could hear the studio producer and talk back to him.
Studio and virtual producers
If you want a seamless and smooth event you need a producer either with you in the studio or in the moderator’s ear virtually.
At one hybrid event I moderated, the producer was in the UK while the event was in Geneva – so I ended up moderating and being the floor manager – guiding guests in and out of the recording area and giving them instructions on what camera to look into. And of course, we had the added complication of social distancing!
Virtual event companies
If you are going to stage an event of more than an hour, you need to have great in-house audiovisual support or engage a virtual event company.
Many events companies have had no option but to work virtually. However, there is a big difference between a company that knows how to do the technical set up in a hotel or conference center and one that understands how to produce virtual events like a TV programme.
At the GVIRF, I worked with Go Vivace an events company in the UK that employs people from the worlds of theatre and broadcasting. Needless to say, the event was as smooth as a BBC programme or a West End production!
Technical rehearsals with each speaker is required – do not try to cut corners on the budget on this step. It is crucial to check speakers’ background, lighting, and sound before the event.
Also make sure speakers are familiar with the platform – know how to unmute themselves and on some platforms know how to pin themselves to the live broadcast. It is best if they keep their cameras on as if they turn them off the organisers and moderator can easily think they have lost connection.
Even the CEOs of big pharma at the briefings I moderate on COVID 19 vaccines and treatments for IFPMA gave us 15 minutes of their precious time for the technical set up.
I would say this as a professional panel moderator and conference MC, but you do need someone who can keep calm and carry on whatever technical issues occur.
At a recent event recorded in a client’s office, we lost connection right at the end, between two high-level speakers. Fortunately, the quick-thinking producer switched between one computer and another so we managed to finish the programme smoothly – and on time!
Of course, the real role of an MC is to drive the narrative, connect the dots and energise and interact with the audience – more on that in next months blog!
Are you getting bored of virtual events which go on for hours, with one speaker after another or one panel after another? Often the most gripping moment is seeing how the moderator copes with the technical glitches or closes down the speakers who go over time!
Far too many event organisers have not understood the difference between what goes into a virtual one as opposed to face-to-face. They try to replicate their usual half-day, full-day or two-day event online without thinking about the audience experience.
Having moderated many virtual events in the past 7 months, I firmly believe that organisers will need to work harder as the pandemic continues to retain audience share. Audiences are going to be more selective, only tuning in to events that are well produced, informative and insightful.
Producing a virtual event is like producing a TV programme
As a former BBC TV producer and editor, I advise clients organising events to use the same techniques that professional programme producers use to attract and retain audiences. Here are some of my tips:
• Short – TV programmes are rarely more than 60-minutes. Often, they are 30 to 45 minutes as producers know that people’s attention span starts to wane without a break.
• Varied – Our brains switch off if they are not stimulated every 8 minutes. A TV programme is broken down into short varied segments – presenter intro/interview with a participant, known as a “fireside chat”/double-headed interviews/studio discussions. Schedulers make sure that the same format is not used in consecutive TV programmes. A documentary is followed by drama that is followed by light entertainment or reality TV.
• Creative – Programme makers experiment with new formats, ensuring a mix of light and shade to keep people’s attention. Even in TV news there is a mix of serious and less serious stories.
• Human-interest – People are interested in people. Programme makers are looking for stories of the challenges people face and how they are overcoming them. They know that stories build emotional connection and keep people captivated.
• Pre-recorded – Most TV is pre-recorded. News programmes are live as well as some sports events and of course, election night special. But these are produced by teams who regularly work together and are at the top of their game!
• Rehearsed – Live TV programmes are rehearsed – just like music concerts or theatrical productions. Presenters make it look as if it is happening naturally but programmes have a minute-by-minute running order that is rigorously adhered to.
• Time-managed. A TV or radio programme never over-runs due to the skill of the studio producer and presenter.
Applying these tips to your virtual event
If you are organising an event that is longer than 1 hour, here are some tips to keep your audience engaged. You could offer breakout rooms where the audience can continue the conversation with the speakers, as well as content on demand such as videos, podcasts or in-depth written content.
When you go beyond an hour, as an organiser you need to ensure a variety of formats from panel discussions with different formats, interviews, keynotes, and facilitated breakout sessions.
Fundamentals of a good virtual event
Don’t forget that the basis for any successful event is to be creative in structure and format. Inform, educate and entertain are the essential ingredients of all good events, so when preparing your virtual one, make sure you appeal to all of the senses – visual (video, images, cartoons) audio (recordings, music) and kinesthetic (icebreaker activities, quizzes, energisers, storytelling).
If you would like to know more, do contact me about my virtual workshops on organising memorable virtual events. I also run workshops on engaging online presenting, storytelling and moderating.