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Building Rapport for Effective Communication
Rapport is the foundation of influence and impact. An American psychiatrist and psychologist, Milton Erickson, once said, "With rapport, everything is possible. Without it, nothing is possible." So what is this magical ingredient in effective communications? It is...
Handling Question and Answer Sessions
I was at a conference recently where during the Q and A session, the moderator failed to stop a woman from sharing her life experience as a refugee with the audience. Interesting, as it was how she ended up in Oxford from Myanmar, it was not relevant to the subject of...
How to Construct a Memorable Speech
Recently, I coached the head of a large Swiss NGO for a series of speeches she is giving at a popular summer forum. We worked on a structure and delivery that holds the attention of a global audience from different backgrounds - academic, non-governmental, diplomatic...
6 Top Tips for Engaging Panel Discussions
After a busy month of moderating for the UN, European Commission and trade federations in Brussels and Geneva, plus running how to moderate workshops for public and private sector institutions, I wanted to share my top 6 tips for successful...
How to Craft a Memorable Sound Bite
As a journalist, I knew immediately what sound bites I would use in my radio or television reports for the BBC. They were the couple of sentences that made for lively copy and were instantly memorable. What I may not have grasped in my rush to...