The emissions scandal continuing to engulf the German carmaker Volkswagen shows that no company, however large or well established, is immune to a crisis. How a business or organization responds and communicates when things go wrong can mean the difference between...

We all overestimate how much people remember of what we say. Studies show that when people are asked what they recall immediately after an evening's broadcast, very few spontaneously remember more than two news items. And these are newsworthy stories presented by...

I was delighted to be asked by the Geneva Centre for Education and Research in Humanitarian Action (CERAH) to be a guest speaker on their new massive online open course (MOOC). Every year I run presentation and media training courses for students at CERAH, a joint...